Your personal data belongs to you. This policy explains exactly what information jtween collects, why we collect it, how we use it, and what rights you have over it. We've written this in plain language — no legal jargon designed to confuse you.
Our Privacy Commitments
These are the core principles behind how jtween handles your personal information. They apply to every account, every transaction, and every interaction with our platform.
Every piece of data transmitted between your device and jtween is protected by TLS encryption. Whether you're logging in, making a deposit via bKash or Nagad, or updating your account details, your information travels through an encrypted channel that cannot be intercepted by third parties.
Your personal data is stored on secured servers with restricted access. Passwords are hashed using industry-standard one-way algorithms — meaning even jtween staff cannot see your password. Payment details are handled by certified payment processors and are never stored in full on jtween's own systems.
jtween does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your information is used solely to operate your account, process transactions, prevent fraud, and — where you have opted in — send you relevant promotions from jtween directly.
You have the right to access, correct, and request deletion of your personal data at any time. You can also withdraw consent for marketing communications, request a copy of the data we hold about you, and ask us to restrict how we process your information. All requests are handled within 30 days.
jtween uses cookies to keep your session active, remember your preferences, and understand how players use the platform so we can improve it. We don't use third-party advertising cookies. You can manage cookie preferences through your browser settings at any time without affecting your ability to use the platform.
Some of the data we collect is used specifically to protect you and other players from fraud, money laundering, and account takeover. This includes device fingerprinting, login location monitoring, and transaction pattern analysis. This processing is in your interest as much as ours.
This Privacy Policy ("Policy") describes how jtween collects, uses, stores, and protects the personal information of users ("you", "Player") who access or use the jtween platform, including the website at jtween.app and any associated mobile application. By registering an account or using any part of the jtween service, you acknowledge that you have read and understood this Policy.
We take your privacy seriously. This Policy is written to be clear and honest about our data practices. If you have any questions after reading it, please contact us at [email protected].
jtween collects personal data in several ways — directly from you when you register or use the platform, automatically through your device and browser, and from third-party verification providers. Here is a breakdown of the categories of data we collect:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form |
| Financial Data | bKash/Nagad/Rocket account reference, transaction history | Deposit and withdrawal activity |
| Technical Data | IP address, device type, browser, operating system | Automatically on platform access |
| Usage Data | Games played, session duration, bet history, login times | Automatically during platform use |
| Communications Data | Support chat logs, email correspondence | When you contact our support team |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law or regulatory obligation.
You are not required to provide all data fields to browse the jtween website. However, full account registration and access to games requires identity and contact data as a minimum.
jtween uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes that would surprise you or that you would reasonably object to.
The specific purposes for which we process your data are:
Where we rely on your consent to process data — such as for marketing communications — you can withdraw that consent at any time by updating your account preferences or contacting our support team.
jtween does not sell your personal data. We share data only where it is necessary to operate the platform or where we are legally required to do so. The categories of third parties with whom we may share your data are:
All third parties who process data on behalf of jtween are contractually required to handle that data securely, use it only for the specified purpose, and comply with applicable data protection laws.
jtween never shares your data with advertisers, data brokers, or any party for commercial purposes unrelated to your jtween account.
jtween uses cookies and similar tracking technologies to operate the platform effectively and understand how players use it. A cookie is a small text file stored on your device when you visit a website. We use the following types of cookies:
jtween does not use third-party advertising cookies or retargeting pixels. You will not see jtween advertisements following you around other websites based on your activity on our platform.
You can manage or delete cookies through your browser settings at any time. Note that disabling functional or analytics cookies will not prevent you from using the platform, but may affect some personalisation features.
jtween implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:
Despite these measures, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, jtween will notify affected players and relevant authorities as required by applicable law.
You are responsible for keeping your account credentials secure. Never share your password with anyone. jtween staff will never ask for your password. If you suspect your account has been compromised, contact support immediately.
jtween retains your personal data for as long as your account is active and for a period after account closure as required by law and our licensing obligations. The general retention periods we apply are:
When data is no longer required, it is securely deleted or anonymised. You may request early deletion of your data subject to our legal retention obligations — see the Your Rights section below.
As a jtween player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.
Request a copy of all personal data we hold about you.
Ask us to correct inaccurate or incomplete data.
Request deletion of your data where no legal obligation requires us to keep it.
Ask us to limit how we process your data in certain circumstances.
Receive your data in a structured, machine-readable format.
Object to processing based on legitimate interests, including direct marketing.
Please note that some rights are subject to limitations where we have a legal obligation to retain or process data — for example, transaction records required for regulatory compliance cannot be deleted on request. We will always explain clearly if a limitation applies to your request.
jtween is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is a mandatory part of the registration process, and we may request additional documentation to confirm your age at any point.
If we discover that an account has been registered by a person under 18, the account will be closed immediately, all data associated with the account will be deleted (subject to any legal retention obligations), and any deposits made will be returned to the payment source.
If you believe a minor has registered on jtween using false information, please contact us immediately at [email protected] so we can investigate and take action.
jtween may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform features. When we make changes, the updated Policy will be published on this page with a revised "Last Updated" date.
For significant changes that materially affect how we use your data, we will notify you by email or through an in-platform notification before the changes take effect. Your continued use of the jtween platform after the effective date of any update constitutes your acceptance of the revised Policy.
We recommend reviewing this page periodically. If you disagree with any changes, you may request account closure and we will process your request in accordance with our account closure procedure.
If you have any questions about this Privacy Policy, want to exercise your data rights, or wish to raise a privacy-related concern, please get in touch with our team:
For general account support, game queries, or responsible gaming assistance, you can also visit our FAQ page or contact our 24/7 support team through the platform.
All privacy requests are handled confidentially by our dedicated compliance team. We will never share the fact that you made a request with any third party.
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jtween is built for players who value both great games and genuine security. Register today and experience Bangladesh's most trusted gaming platform — with local payments, real rewards, and your privacy fully protected.
18+ only. Please play responsibly. By registering you confirm you have read and accepted our Privacy Policy.